Frequently asked questions


What do I do if I can smell gas?

If you smell gas or suspect a gas leak in your home or property, quickly open all windows and doors in your house and do not turn on any electrical equipment or lights. These can generate a spark and cause a fire outbreak.

Once you are safely outside, call the National Gas Emergency Service on 0800 111 999. An engineer will come to your address to ensure your boiler is safe.

Who will repair my boiler?

We have an in-house team of engineers who Gas-Safe registered engineers, meaning all of the work is in good, safe hands.

When should I expect the engineer to arrive at my property?

Depending on whether you have requested a morning or afternoon slot, if morning the engineer will attend between 8.30am – 12.00pm, if afternoon the engineer will attend between 12.00pm – 4.30pm. Should we have your mobile number, a text notification is sent to let you know when the engineer is on their way.

Will I be left on hold when I need to speak to someone?

We answer most phone calls within 60 seconds. Don’t believe us? Test us on 0161 794 30 30 (option 2).

How do I get in touch?

You can contact us via clicking the ‘contact’ button on the top navigation bar, or send us an email to – should you prefer to talk to us you can call on 0161 794 30 30 (option 2).

Cover Agreements

How do I cancel/change my appointment?

To cancel your scheduled appointment, please call us as soon as possible on 0161 794 30 30 (option 2)

How can I check what’s covered by my agreement?

Your Terms & Conditions contain full details about what’s covered and what’s not covered by your agreement. You view the Terms & Conditions here:

How do I cancel my agreement?

To cancel your agreement we require the cancellation request in writing, therefore please email or you can write to us via post using the address issued below. (Please note: When you cancel your agreement, we will let you know if you need to make any outstanding payments that may be due under the terms and conditions of your agreement)

Service Department
Units 4-6 Premier Park
Acheson Way
Trafford Park
M17 1GA

Do I have to pay an excess if I make a claim on my agreement?

As per your terms and conditions, we do not charge excess.

How do I change my contact details on the agreement?

It is important we hold the correct contact details for you, should these need to be amended please call us on 0161 794 30 30 (option 2) or email your full address, including postal code to with your correct contact information.

What happens to my agreement if I move address?

If the new address falls within our catchment area, we’re more than happy to transfer the agreement over to the new property. An engineer may be required to perform a ‘new contract inspection’ to ensure there’s no discrepancies or existing faults before the agreement starts.

Can I upgrade my agreement?

To upgrade your agreement to another plan, please call us on 0161 794 30 30 (option 2) or email our team will be able to assist you and discuss.

What boiler do you protect as part of your cover plans?

We cover all makes and models of gas boilers connected to a mains gas supply. Our team of skilled engineers are experienced in servicing and repairing the full spectrum of gas boilers on the market.
When you choose us for your boiler cover, you can have peace of mind knowing that we have the expertise and resources to handle different boiler makes and models. Our priority is to keep your boiler in optimal condition, providing you with reliable heating and hot water.

Providing your boiler is in good working order and has no pre existing faults it will be covered.

Boiler Servicing

What does a boiler service entail?

At My Central Heating, all our engineers are Gas Safe registered and carry out hundreds of boiler services each year. Our engineers will start by testing your boilers settings to make sure everything is working correctly before comprehensively surveying for leaks and corrosion to the unit.

One we’ve surveyed your boiler, we will take off the case to inspect all the main components. At this stage, our engineers will check the pressure of boiler and test that dangerous fumes are not being produced.

At the final stage of our boiler service, our engineer will clean any parts that require it, before fitting the case back over your boiler. Once completed, you’ll receive a report on the work carried out and information about the safety of your boiler. If you have any questions our engineers will provide you with the necessary information and advice.

When will my boiler be serviced?

Your annual boiler service is carried out each year. If the agreement started on the 01st March 2024, the boiler service will be carried out around the 01st March 2025. We will notify you in advance to remind you when it’s due.

Is the annual boiler service included and carried out every year?

Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement. 

Would I have to have my boiler serviced before I can join?

No, providing that your boiler and central heating system were in good working condition, with no pre-existing faults, at the time of taking out your plan.

Do you need to inspect my boiler and central heating system before signing me up?

No, by signing up to our service agreement you are confirming that your boiler and central heating system are in good working condition, with no pre-existing faults at the time of taking out your plan. 

How long does a boiler service take?

Usually, boiler service visits takes less than an hour, however, the exact time will depend on the level of work involved. For example, if the engineer discovers faults with your boiler, the boiler service may take longer. 

I don’t have an agreement but need a boiler service?

If you don’t have an agreement with us, we can certainly still assist you with carrying out a boiler service. We charge £90.00 including VAT for a boiler service.

Pricing & Payments

Can I pay monthly by direct debit?

Yes, we offer monthly payments or a one off 12 month payment.

Can I pay annually instead of monthly?

Of course, if you wish to sign up for 12 months and pay in full – please call us on 0161 794 30 30 (option 2).

Can I change my direct debit details?

If you wish to update the bank details for your direct debit please give us a call on 0161 794 30 30 (option 2).
Unfortunately we are not able to change the payment date.

My Direct Debit has failed, what do I do?

If you’ve received notification informing you that your Direct Debit has failed, please call us on 0161 794 30 30 (option 2) as soon as possible. Make sure you’ve got your agreement number to hand, so we can help you as quickly as possible. You might also want to contact your bank provider to understand why the payment has failed.

Central heating cover starting at £12 per month